Bad service by Vodacom Lakeside

I have had a very very bad experience with Vodacom in Lakeside Benoni. I took my phone in 3rd of November to them as my new iPhone 13 that is 10 months old has just stopped working. I get there i am being told because my phone has a crack at the back that the guarantee is voided but they will send it away for repairs to Midrand. I called the following week on Tuesday to be told my phone in unrepairable and can't be fixed. I have asked a manager to call me to explain how come. No one called. I called back the next day asking what's happening and i get another report now stating that my charging port is damaged. Now i am confuse because just the previous day i got a totally different report. I asked again what is going on as someone is lying to me. They then advised they will call me. I waited and waited till the Saturday now i am furious because no one is communicating with me. I then get passed on to the manager on duty by the name of Anna she advised that the unit will be send away to Midrand. Which i got SMS that showed me what is happening. this is now the 7th of November. I left it till Friday 11 th again no contact at all from Vodacom or Manager. I called again on Friday spoke to a gentleman which was also the manager he advised me no feedback i asked him to find out an come back to me. Guess what still no feedback. I called again today 14.11 spoke to the repairs department and now I'm being told Anna the manager is not in, and no one can help me. As soon as Anna comes in tomorrow, she will do a follow up. How disgusting is this service. I am sitting without a phone for 2 weeks a brand-new phone less than a year old. They are refusing to cover my phone as it has a crack in it. My job number ***6

This is very disappointing