Bad service by Vodacom

I want to log a complaint against Vodacom for providing false sales information around product offerings, call was recorded and waiting on a resolution since the 29th of Feb with weekly follow ups on Facebook with no resolution and even in some instance no replies, I am maybe bring in little revenue as a individual but this is not how a customer are treated by such a big company in South Africa. All messages as per trial of engagements: Feb 26, 2024, 11:36 AM You sent Hi please follow up on my delivery for parcel K***, RAM delivered the parcel without pre call confirmation as promised, resulted in me being at work not home, RAM phoned me on Friday 19/02 and I changed the delivery address to my work address, phone ram again today and according to the system no approval received from Vodacom to change the address, resulted in the package to be returned to Vodacom, please resolve immediately, once again Vodacom do not keep to its service delivery promises, my account number is I***-3 ID number *** Enter Vodacom

Hi there. Please also provide us with the contact number used when you app**** for this. Enter You sent *** Enter Vodacom

Please confirm if you have reached out to RAM again in this regard. Enter You sent Perhaps you must read my original message again....phone RAM again today Enter Vodacom

To provide you with information on your account, we have an authentication procedure in place. Kindly provide us with the contract details below in order to verify that you are the account holder: 1) What is your bank name and type of account? 2) What is your debit order date? 3) What is your ID number? Enter Write to Vodacom

Feb 26, 2024, 5:03 PM Vodacom

Please confirm your work address in the following format: - House number - Street name - Suburb - City - Province - Postal code Enter Feb 26, 2024, 5:32 PM You sent Nedbank building Plattekloof park Bloulelie street Plattekloof Cape Town Western Cape 7500 Enter Feb 26, 2024, 6:16 PM Vodacom

Kindly confirm this is the correct address https://maps.app.goo.gl/uNry5QEPXTFg9cmLA Enter Feb 26, 2024, 8:15 PM You sent Yes Enter Feb 26, 2024, 8:30 PM ease allow some time for our team to reach out. Enter Feb 29, 2024, 10:31 AM Vodacom

Hi Carin Thank you for taking my call. As per our chat, we have requested feedback from the Sales team to assist with the offer made by the agent. Enter Mar 4, 2024, 1:36 PM You sent Dear Carin Kotze, your Migration Order *** for your Vodacom number *** has been completed. Enter You sent Hi as per our conversation this afternoon recieved the sms on Thursday with no instructions or confirmation from myslef

Mar 5, 2024, 7:06 PM You sent Could I please have some feedback,I think I was more than accommodated and patient around the situation. Could you please expedite and confirm what are the terms and conditions of the above sms around the migration. Enter Vodacom

Good day Carin. Kindly note that the upgrade has been reversed. Enter Mar 5, 2024, 7:48 PM You sent So my question is why was it misleading while the agent presented the proposal, so once again Vodacom is just stepping away with no consequence and client must just accept, because who would take on the mighty Vodacom. Not caring about the 2k I am spending monthly, being a customer for 26 years. I am done, not one upgrade or contract ever again. Enter Vodacom

We do apologize for the inconvenience caused. Enter Mar 5, 2024, 9:19 PM You sent Lol, pathetic you still do not answer my Question, apology not accepted

Mar 5, 2024, 9:50 PM Vodacom

Hi Carin, as discussed we have arranged for a call back for tomorrow. Enter Mar 8, 2024, 7:16 AM You sent Lol Friday with no call, busy logging a case with the ombudsman, please provide me with a reference number for my complaint Enter Mar 13, 2024, 10:17 AM You sent I need the reference number, ignoring me is not the game to play with me Enter Mar 15, 2024, 4:59 AM You sent Could you please provide the reference today, if not I will submit to the ombudsman by close of Business Monday with this communication trail that Vodacom are not willing to provide Enter Mar 15, 2024, 1:06 PM Hi Carin The Team has tried making contact with you a few times on the number *** but get your voicemail. Your query is being investigated and feedback will be provided once received. Enter Mar 15, 2024, 10:11 PM You sent I do only need a reference number, how much time do you need to investigate 3 weeks was sufficient. I am in meetings during the day, I do not have the time for your calls anymore, your engagement via calls is not trustworthy, I want everything via writing Enter Mar 16, 2024, 7:28 AM Vodacom

Good morning Carin, Please note that your query is in hand with our team and we shall provide you with feedback once it is made available. Your patience this far is highly appreciated.

Mar 25, 2024, 11:50 AM Vodacom

Hi Carin We have requested the Investigative team to make contact with you via email as they have been trying to reach out to you by calling you. Enter Mar 25, 2024, 7:03 PM You sent I was very clear in many of my messages I want all correspondence to be in writing, no phone calls as your calls means nothing and not trustworthy. Enter Vodacom

We sincerely apologize for the inconvenience caused but please allow our team more time to contact you with the relevant feedback once it is made available. We have put in a request that you will need to be contacted via email.

Apr 2, 2024, 2:23 PM You sent Still no response, ridiculously. Enter Apr 7, 2024, 5:10 AM You sent So more than month past, I requested feedback 9 times, I am requested full resolution in writing by COB tmr, no calls, let me remind you my email address ***, also provide full details of the term left for this contract, I am seriously closing Enter Apr 7, 2024, 7:52 AM Vodacom

Hey Carin, we understand your frustration and the inconvenience, kindly note that your query is in hand and our team will revert back to you.

Apr 11, 2024, 5:59 PM You sent This issue has been taken since the end of Feb, I need a senior manager to take over today is the 11 of April, if you think I am just going to away you making a big mistake, luckily I have the trail of engagements on this chat Enter You sent

Enter Apr 12, 2024, 9:09 PM You sent And again no response. So keep on ignoring me my proof is getting more substantial Enter Apr 12, 2024, 9:43 PM Vodacom

Good evening Carin, We understand the frustration this must cause. Please note that we have requested feedback from our team. We will revert as soon as feedback is made available.

Apr 13, 2024, 5:00 PM Vodacom

Hi Carin Please be advised that we have requested feedback from the Sales Team who assisted you with the deal. We have asked them to email you with regards to feedback. Enter Apr 18, 2024, 3:35 AM You sent Another 5 days past!!! Just building portfolio of evidence!!!! Enter Apr 18, 2024, 7:41 AM Vodacom

Hi Carin. We apologize for the long wait. Rest assured that feedback will be provided once it is made available. We ask for some patience in this regard.

Apr 24, 2024, 3:13 AM You sent Ok Hello Peter next...screenshots ready Enter Mon 5:23 PM You sent Ok I am prepared and will be posting by COB tmr clearly you not interested in providing a solution