DM
Dumi M
1 reviews | Active since Feb 2021
13 Feb 2021, 12:24
Bad service by Vodacom
Vodacom sucks, last year I do my other business from home in weekends and I had two weekends of no work, lost clients because I couldn’t connect to my WIFI, it took Vodacom two weeks to sort out my problem. Yesterday I came back from work, same problem is back, reported the matter with Vodacom, 2nd day no one has contacted me from Vodacom even after being told our “our team will be in contact with you”. I contacted with them today around 08:30 & now it’s 12:18, I am told, “ the matter has been escalated and we will come back to you as soon as we have feedback”. And the government is busy advising employers to work from home. Njani when Vodacom takes two weeks to attend to our problems?
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Replies (2)
Vodacom's replyOfficial
13 Feb 2021, 13:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2021, 13:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DM
Dumi M's updateReviewer Update
14 Feb 2021, 07:07That’s what you have been saying and you can’t act on your promises. Weekends I work from home and this is the 3rd weekend I am loosing business. Prove me wrong you won’t sort out my problem, I will take this matter with the Consumer Commission because even last time I had this issue you billed me full amount while I reported this matter with your technical support and billing section. I had to pay for something I partly enjoyed.
DM
Dumi M's update14 Feb 2021, 07:07
Reviewer Update
That’s what you have been saying and you can’t act on your promises. Weekends I work from home and this is the 3rd weekend I am loosing business. Prove me wrong you won’t sort out my problem, I will take this matter with the Consumer Commission because even last time I had this issue you billed me full amount while I reported this matter with your technical support and billing section. I had to pay for something I partly enjoyed.