Bad service by vodacom and *****

It's been over a decade with vodacome, ***** was done on my account. I only found out when I wanted to upgrade and only to find that I can't due to it has been done.. reported it and it was found that I'm correct and they said they will fix it..

Now it's been a years now, I'm paying and don't have anything.. they still searching for a good deal for me and I'm expected to pay morethan what the deal was when I wanted to upgrade.

Spoken to head off and they not ready to help me at all.. all they say is, we will get back to you.. I should be finishing my contract now and I haven't started.