Bad service by Vodacom

I received an SMS from Vodacom, informing me that there is more than R30 000 outstanding on my account. When I phoned them, they told me that the amount is actually R3000, even though I pay my account on time every month. I told the consultant that I will pay the amount at the end of the month, like every other month. When I tried to make a call later the day, my account had been suspended.

After several further calls to Vodacom, they admitted that I am not in arrears and that the account should never have been suspended. But now nothing can be done until Monday.

I have never received such bad service or been treated like a ******** by an institution which I pay on time every month. The worst of all is that I am a Red VIP customer.

I am seriously considering moving over to another network.