Bad service by Vodacom

On the 03/08/2018 my business was billed over R100 Thousand rands for the use of Vodacom services. The amount was deducted from the business bank account despite the query logged with the nearby Vodacom shop. 2 of our company directors went overseas and arrangements of roaming were done with Vodacom on their return the directors accounts were soft locked.

one of the two directors phones remain soft locked, and Vodacom contineus to deduct over R2 thousand rands even with the phone being soft locked for the last 3 months.

our query remains unresolved with Vodacom.