Bad Service by Nomsa Mayisa

Please can you train Nomsa Mayisa in you call centre. I hope she gave me her correct name. The call took place from 17:37 to number 111 from my Vodacom phone. It's people like her that give Vodacom a bad name. I spent 20 minutes with her on the phone to achieve nothing but frustration. I was attempting to do a Sim swop which she had no intention of assisting with or did not know how to, and said I had to go to the store in order to get assistance. After a fruitless long battle, I tried calling the call centre again hoping to get someone else, because I believed it could be done telephonically as its one of the options you select when you call the call centre. I was then helped in no time by another agent. There are a lot of people looking for work no need to carry on with people that give a useless service to your patrons and also give your organisation a bad name.