bad service by both wonder boom branch and social media team

I have never been so disappointed by both social media customer service and Vodacom branch in wonder boom pretoria, I escalated my query to the social media team but they couldn't they said I must wait phone the store and I did both the manager and Lindiwe Mahlangu did not call me back after I left them both a message to phone me. my dad was approved for an application he did for an iPhone 13 for 36 months he was told he must pay R1243 upfront payment for some reason them after he was told that they ordered a wrong phone for him they must redo the application but no one is traeting this as a priority I mean this is the store's mistake they should be making sure that he gets his money back and the approval is quick not make it like my dad has a bad credit like this was approved on Thursday by the same company that and now when they are fixing the mistake it takes long... I feel like these people are playing my dad and not respecting him as a customer ... this is so wrong for someone who has been so loyal to Vodacom