Bad service bullysm at vodacom customer care

I was just called by one of Vodacom's agency to offer me the upgrade on my contracts, which I accepted. The problem is, now they didn't load information in one of the numbers on our terms pf agreement. I called in to inquire and I was sent to the agency and told my story, so I asked for the consulted who assisted me. To that I was told I cant be allowed to talk to her because in her department they don't receive calls, but only make calls. Well fine then, I asked for the access to the recording that was taken to seal the deal, because in my understanding I'm fully entitled to it as it is the only binding contract between me and Vodacom. I was told that I can't access that because its their private property, then the guy will listen to it for me and tell what's there. First of all that's nonsense because the person will tell me only whats suits them and their company. He did call and told me the part of the recording that was it the final agreement. Today I called again, the lady who was supposed to be helping me, she instead bul**** me and said that their policies cant be changed because of me, she then dictated her terms in me, when I tried to reason she dropped the phone on my ear. Vodacom what kind of customer care is this? to be abused by your so called consultants is really unprofessional to say the least. I really aggrieved for such a treatment after so many years being with this service provider.