Bad service Black Friday deal not recieved

My wife placed an order online for the P30 lite on a Black Friday deal for 199.99, the order got approved and went out for delivery in the new week, me and my wife both work and realised we will not be at home for the delivery so we got the address changed we then chose my address which failed then we requested change of address to her work and was advised by an afters sales agent it will be done in 48 hours soon checking the tracking we see the item is now being returned to sender with no communication from Vodacom or Ram, we had to call in to find out this is the case we then Call in to the aftersales team on Saturday 5.12.2020 and get told that it's no fault of our own after talking to her team leader the deal needs to be honoured we then request this assurance in black and white email she then declines and says she can't promise this after saying her manager said it needs to be honoured I then ask to speak to the team leader she just spoke to she says he's not avail and says she will pass me to online sales which she then advised me to hold and then drops the line my I'd number is ***