BAD SERVICE+BILLING

Hi there<br> <br> My GF has been a loyal customer of VODACOM for the past years, I have time and again received great service at your network which is one of the main reasons she still using VODACOM. But to my surprise today I am at the receiving end of some very poor service and lack of respect. The phone was booked on the 01/07/15, after 7 working later, I was then told to bring Proof of purchase or else my phone would be returned unfixed. <br> <br> WE had to go to JET and GET IT-You CAN IMAGINE IT HAS BEEN A YEAR NOW THAT SHE HAS THE PHONE-WE GOT THE PROOF AND SENT-TODAY GOT a MSG SAYING \DEAR CUSTOMER