Bad service/ billing

Good day

I have a problem with how vodaypay is conducting its business with regards to the billing of the devices which i had rented since December 2022.

Vodaypay is the middle man between the customer and the merchant, and they are the ones who settles the payments made into the merchant's account...that simply means that on the first of each month which is the debit day vodacom is responsible for debiting the rental money before paying what is due to the merchant.

If vodacom doesn't debit its money before settling the merchant,that cannot be the merchant's fault....my problem is vodacom has debited R6000 from my account without any prior arrangements.

Now my my account is overdrawn with R6000 which I need it to be refunded before taking further action because this is *****.

Your response and assistance will be highly appreciated.

Potjie pot