Bad Service

I would like to say that I just received the worst service from Vodacom .... They are the worst company to deal with regarding support. My contract is on my wife's name. the issue at hand is that I am not receiving any SMS's so I cannot authenticate. Vodacom need to speak to the account holder I did not ask any account info. All I am asking is for my problem to be resolved. Should there be an account problem then escalate to the account holder. But at lease try to resolve the issue. I did not ask for account info all I am asking for is my problem to be resolved.