Bad service

I lost my two phones and went to vodaworld with all necessary documents that are required to claim for insurance and my horror started. I was send from pillar to post, qualified for insurance and I was told that I have to calculate for myself the amount I have to pay for insurance access.I went personally to Mall of Africa where I got an Agent who asked with an attitude saying what must they do if they don't have the device in the store. I called Vodaworld and I was referred to called Mall of Africa because they were expecting the gorder for the actual device that's were I got a very terrible service from the lady by the name of Keba who is very rude and arrogant, she even dropped my calls several times. I told her that I am going to report her and she said she doesn't care she was not willing to help or listen. I then spoke with John who was trying to cover up for Keba as I was requesting them to check if the phone that I was supposed to get is available as per the order that they were waiting for. and I was told to call all vodacom shop and find out if they have the phone in store.