Bad Service

Did an online upgrade on the 1st cause my phone is dead and didn't accept the sms cause the amount was incorrect and opted to speak to a human... i called Vodacom numerous times notifying them to call me on an alternative number of which they don't.. in order to then proceed with the order after finding out what the additional amounts are. Vodacom noted numerous times on their system the alternative number only for the last person to tell me that they will not call on the alternative number cause it doesn't reflect on their eds report and they going to cancel my order and I have to re-order . I am extremely upset as I am sick and cannot go to store and specifically did the online special on Friday th 1st.. for all the year's being with Vodacom this is the worst service i have ever given. The last gentleman I spoke to was so arrogant saying about their rules. Who is the customer. I had to re-do everything from t he start . Vodacom is becoming pathetic and some staff are *********** and cannot help the customer.