1 reviews | Active since Jun 2017
Bad Service - BE WARNED People
<p>I had the worst service of my life in Vodacom just this morning. First a consultant mutes me and tells me she is listening to me. I asked to speak to a supervisor and was placed on hold for 15 mintues and when she picked up the phone(SUPERVISOR) she told me she was not going to leave other clients and come talk to me/. She said this when i asked how come i was placed on hold for so long. I was not expecting ehr to drop the phone with the client she was speaking to, the consultant was suppose to inform me that her superio was on another call and she would speak to me when she is done and it will take a couple of minutes, not leave me on the phone for me to figure it out whats happening. I asm super dissapointed with this company because I have 3 contracts with them yet they treated me with utter disrespect and they did not care at all. This supervisor goes on and gave me wrong informramtion. She sais the Samsung J7 Prime uses A Nano Sim and a micro sim card when i have been told by 2 ppl in vodacom that it uses a nano sim ONLY..They dont even know thir products..VERY DISSAPOINTING...I </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
