Bad Service

I have to be Honest, Vodacom customer care is probably one of the worst in the industry. I Phoned earlier to report that people are phoning me to upgrade my phone, and i need to understand why these people have the incorrect information regarding my profile. Well the lady confirmed that these people are part of Vodacom but she can not answer me etc. The point here is no body could answer me. I kept getting transferred from one to the other that knows less than the other. No body is willing to take responsibility or ownership. Instead of transferring me around to each person in the company, why does nobody want to investigate and get back to me. I honestly regret being with Vodacom for so long. I always have trouble with some kind of thing, there was additional things loaded on my contract that i wanted to cancel, please keep in mind this was after the contract date so you can cancel. they confirmed probably 5 times that it has been canceled over a 6 month period. It is now another year later it is still on my profile. I just made peace with it.

I think as soon as this contract is done i will have to move providers. I am fed up