Bad Service

My upgraded contract with Vodacom had expired more than 6 months ago. I had not received any communication from Vodacom about my options. SMS received that my account has been handed over. I emailed the contact details provided, that email address does not exist. I went in to my nearest branch to get this sorted. Branches only do sales. Forget about the after sales service. Branch wrote on a small piece of paper the number that I need to phone. I was prepared to do everything in the Branch , settle arrears and cancel the contract. Since that did not happen. I called the numbers provided by the Branch. I must have spoken to 6 people who pushed me from pillar to post. Eventually sent a complaint about the run around. The entire experience is so bad service and no one responds. End result is disconnection. The Vodacom contract has been suspended. My daughter is a full time student and her University data is lost and she is unable to work. This is her final year. Come on Vodacom, is this professional? Last resort is hoping that someone that has skills set to speak to customers and resolve this.