Bad service

I phoned vodacom fiber each day for a week to report our fiber is not working in Brits Elandsrand but everythime they say someone will come and inspect the problem it is ridiculous no one seems to care but I must pay for my data I explained that Thornhill School dug a hole in the ground and this may cause our fiber not to work but everytime I report no one is interested in helping us I am unable to use my data paid for and I am upset about the way Ifafi and everyone else is not bothered at the call centre!!!!!