MPTM
Mosioa Patzozo Thato Mokoena
1 reviews | Active since Sept 2019
29 Apr 2020, 16:38
Bad Service
I have called Vodacom for many times with no luck of being assisted. With regards to a policy that was linked to my contract phone, but the matter was not resolved. Been looking for a refund for those two months that was deducted frm my account, till this day I have never got my refund for the policy that I called to cancel.
I am hoping after this review, Vodacom will intervene and refund me.
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Vodacom's replyOfficial
30 Apr 2020, 08:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2020, 08:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team