kK
karen K

1 reviews | Active since Feb 2022

05 Dec 2023, 18:38

bad service

Would like to see if the main peanut in this packet will answer me. We live in a small town and every week signal is gone for 4 days. Was off again this week and there was a farm attack no signal so no one could help.We pay for a service but Vodacom technichans dont work weekend but we must pay for a service we do not receive. So vodacom doesnt care about farmers.I urgently need insulin but cant arrange because no service. The excuses vodacom comes up with is enough to make me sick. They dont care about giving a service but end of the month vodacom is quick to deduct their monthly payment. We as the community of Reivilo think it would be best if the whole town goes to another business. You buy data for 7 days but lose most of it because of no signal.So come on Vodacom bosses who is going to answer me i dont want to hear from your assistants or your sorry excuses again.FARMERS DO MATTER!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2023, 07:34
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team