Bad Service

For the first time on the 14 January 2023 I Cikizwa Mene thought I should take a laptop contract with Vodacom dealer Name: CHATZ CELLULAR T/A CHATZ. Today I was called to pick up my laptop as they had to order it on Saturday. When I get the a coloured guy who helped me on Saturday completed the contract application and took me to the pay point so I can pay for an upfront payment which I was only informed of today when collecting the laptop. The laptop comes with the MIFI router and he went to the back office and came back with the router and started preparing for the payment. I would assume it was a manager that came from the back office to speak to the consultant helping me and they both went to the back and he came back telling me that they do not have the router. He told me they need to order it and could not even tell me by when will this arrive and advised that I take the laptop as it is already loaded on the system. I refused to take it with me as I was called to pick up my full order and now i said I am not Ok and left it behind. He told me I will be billed because everything is loaded on the system even when i refused to take the laptop with. I am so disappointed with the service and would like to cancel my contract, I would rather go somewhere else for the good service.