Bad service, bad practices

Very displeased on how vodacom runs their operation in dealing with customer satisfaction and concerns.I had phoned their Fibre department on the issue of excessive cost of a then 10mb uncapped line, that was R604 p/m. I was told there is nothing they can do and if I want to cancel I could. I proceeded with the cancelation as it was month-month, not once dit they explain there wil be a cancelation fee of R750 debit order payable in doing so.The worst is, a few days past and I got a email that they wil be upgrading their existing 10mb users to higher packages. I phoned them and asked that they not proceed with the cancellation, they never came back to me and now the date has past. I am very displeased with Vodacom and in the process of moving over to another service provider.