Bad service, bad management, bad process, unfair treatment and gross prejudice.

I visited Vodacom Tyger valley on Friday 25th for a new contract, the sales guy told me my application needs to be processed because of my surname change, he told me I will get feedback on the final outcome of my application the next day, the next day I visited again with no luck I was told to wait until the following Monday. A week later no answer. I called in the Thursday to speak to the manager Neville, and with great disappointment the manager shouts at me over the phone telling me my application was declined and I was told about it, I kept telling him I was not informed, regardless I asked him about why the application was declined, he bluntly tells me because of my surname change, at this point I was already upset and decided to end the call with him. I then called the new contacts department and was advised that my application was declined and I need to wait 60 days before reapply, when asking about the reason for the decline, I was told there is no clear indication why. So basically I just can't take up a contract. I have been grossly mistreated and unfair customer treatment, I lost out on a good deal available for that period and nobody at vodacom wants to take ownership to assist me with my complaint. I'm basically being prejudiced against because I changed my surname. They apparently have no arbitration process where a person can review the application manually. The just turn you away. Very bad service. And I will never recommend business with them.