Bad service, Bad customer service, Horrible turn around

Vodacom refused to reinstate my account after they accused me from no payment. Although payment was done in advanced. The operator was rude and had no customer service to assist in the matter. I have been a customer with the same customer account number since 2005 and have made payment to this account every month since then. After receiving such horrible customer service, POP of the payment was sent through with no action being taken. It is now after 24 hours, and my line has still not been reactivated. This is pathetic seeing as my line should never havr been suspended in the first place. Being a loyal customer for so manh years has just gotten me bad service.