Bad service, bad customer care and complete disregard for customers

If I could rate them below zero I would I app**** for home internet online on the 24th November during the black Friday special and for reasons that are not making any sense did not get the home internet. I spent about a week calling the online department, accounts department even the Fibre department with no assistance. I was referred to different departments but still no help. Until I was told to visited the branch because I used to have a contract with them over 4 years ago (I don't know why that was a problem for the new contract I was trying to apply for now because I wasn't owing money)

At the branch the consultant told me we need to do a new application because again "i used to have a contract therefore my online application will not be going through. The visit to the branch was on the 7 December and the new application again was for on promotion price of R349pm 600GB* Two days later the consultant told me "they " canceled vetting completely and I would be required to go back to branch and start the process all over again. I asked if this was normal and he answered "indeed it's normal, I had to do the same thing yesterday for another customer" I expressed my disappointment and visited the branch again the next day.

The Consultant who asked me to come to the branch was not there but referred me to 2 others consultants in the store. This new consultant apparently also captured a new application but this time with a normal price tag(no promotions or special deal) He then told me the special deals are long gone, I told him I would like to formally query the matter because I app**** for the service and product while there was a special promotion running and that is what I would like to receive. The consultant told me he would escalate my issue and call me the following day (which he never did)

The first consultant sends a WhatsApp text on the 11th December to inform me that he was updated of my visit and the matter was escalated but they can see "online is the one that canceled my application. I thanked him and told him I hope this gets resolved soon. 12th December I send the 1st consultant a WhatsApp text asking for feedback but he doesn't respond 14th December after church I visit the branch again and find the second consultant and he tells me that my case is not his case therefore he isn't clear on the feedback (we even have a bit of an argument because as a customer I expect to be assisted regardless of their office politics) In the end he takes my contact details for the 2nd time & says he will discuss with the manager in order to resolve this issue once and for all. Then give me a call the next day with a conclusion 15 December no call upto 19th December still NO update/ feedback