Bad service bad corresponds

I have been down only fiber since the 29th June. Been calling to explain that I need my fiber restored ASAP as I was to have a Zoom meeting with my liver transplant dr. Call every day as I kept being told that they will get a technician to contact me. Called again this morning 5.07.21 and still no Technician a signed. I now had to put my self at risk of coming to the consulting room to see the dr. SR*** and SR***. Totally annoyed spent about R500 for myself and my husband who is not even on vodacom. Plus my monthly subscription has also already been paid.