Bad service bad communication

I have been a whole month without fiber connection I call Vodacom everyday asking for assistance , between Vodacom and Vuma they give me different stories and no solution , I cannot express how frustrating it is when myself as a client need to phone after everyone to try and get assistance but no one seems to know what the issue is I have requested multiple times for a technician to come to my house to see what the issue is and still nothing, can Vuma and Vodacom please stop providing such horrible service and help me as a client , I cannot be waiting for a month to get my fiber sorted it is unacceptable.