1 reviews | Active since Sept 2014
BAD SERVICE & BAD ATTITUDE WHICH COST ME MONEY
I app**** for a contract at Vodacom DataStore in Tygervalley on the 29 Nov '17, and app**** for the 40Gb data contract, was approved but nobody bothered to inform me. I then had to call them and ask if the contract was approved, turned it was and i went to fetch the modem on the 4th of Dec'17. I was then told I will have the internet in 2 to 24 hours, that passed and had no internet, called them and they told me I must unlock sim, did that still no internet, I was then told to go to the store (wasted petrol), went there and turned out the contract was not activated. The person that was telling all this was so RUDE! As I was waiting there after he told me the contract was not active, I didn't know what was expected of me, do I fill in more forms or what?, he then said, "What do you want me to do?", mind you he did not give me my modem he just put it on the counter, but for some reason he didn't know why I was still standing in front of their beautiful counter! I wont even bother telling you about the vodacom on Twitter experience,, They are just as useless!! O, also I will spare you and not mention the money I have spent now buying more data just until the new contract is active!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
