BAD SERVICE/ BAD ATTITUDE - NO CUSTOMER RELATIONS

My BB 9900 Bold gave me trouble continuously in 2013/4 and was replaced 3 times. On 12 Jan 15 was taken to Moffet Lifestyle Centre to fix keypad. Was told out of warranty, to which I argued that it can't be if it was replaced. but was told warranty runs from date of FIRST cell. Yet its a manufacturer warranty - I received 3 phones during my contract???<br> Told to return with cell's paperwork. I did & told cell BLACKLISTED -have to go Greenacres to sort. <br> At Greenacres told cell WAS suddenly in warranty, but had to fill forms & get Police affidavit that cell mine & wasn't blacklisted by me. Then sent to JHB, as could only be 'unblacklisted' there!. <br> Cell returned a week later, yet unfixed so returned to JHB - how inefficient!<br> On 10 Feb-still no word so went instore. Horrors as heard by chance about ******* 3 Feb of 31 cells including mine. NO ONE had bothered to inform me. Consultant said oops-someone should've called.<br> To date so many excuses, including when I wanted to speak to manager told, \She won't see you as doesn't deal with repair's complaints!!!' I rep****