Bad Service Bad Attitude Bad Service Delivery

Vodacom Vaal Mall Went into the above shop to renew a contract. Specified to the rep we only wanted a Black & Gold Huawei P8 Lite. She had the courtesy to phone in the week 27 /28September to say new stock phones had arrived in Black & White. I relayed that I will wait for the colours I had originally requested (Black & Gold). I told her that I will be leaving on a trip 29 September 2017 & return 6 October 2017. She mentioned that she was waiting for new stock AGAIN, that would arrive before I leave & will keep me in the loop as to when new stock will arrive with colours I had ORIGINALLY requested. On the 7 October 2017, my husband & I went into Vodacom Vaal Mall to follow up as there had been no feedback. We asked if the original sales rep was in, the response was no, as she was not in for that specific day. We then spoke to two other representatives that were at the counter as we wanted to know if the stock had arrived. While in mid conversation they walked away!!!!!!!!! Not asking WHO we are, so that they could confirm if the stock was not maybe laying in the safe as we could then return later & collect! We were genuinely offended at the outright blatant disregarded behavior towards us as customers. We were just fobbed off!!!!!!!!!!! We were so shocked we just walked away!!!!!! We were obviously shocked & angry at the direct disrespect that we experienced!!!! As community-based members we are in and out the Vaal Mall. We then did not even bother to enquire further. To add insult to injury I was then inundated to make further purchasers concerning a data promotion that Vodacom was running!!!!! We were then contacted this week by Marko on behalf of Maria (original rep) that the phones were now available (#NB#2 months later) as from signed date, as requested. On Thursdsy 8 November 2017 we went in and requested to speak to Marko (He was not available/Not working) and neither was Maria. Low and behold the very same customer service reps that fobbed us off were there to help us (ironic). The first response was the phones were not there!!!! We then ask to speak to the manager, he was in our direct line of contact as we could see him in the office. He responded to say he is busy with HIS reps. He will attend to us when he is finished!!!!! So at this point I was so angry I walked away. Such wonderful customer service(#obviously sarcastic). Further searching and conversations in the office and calls being made to the rep, the phones were then found (#clapping hands). Eventually the Branch Manager Gert has the AUDACITY to say that my husband and I had PERCEIVED the BAD ATTITUDE & BAD SERVICE we had received originally! IN FRONT OF 8 OTHER CUSTOMERS STANDING IN THE SHOP!!!!!!!!!! Gert your response to our so called PERCEPTION of bad attitude and bad service received from the staff of Vaal Mall, was REITERATED by your own behaviour and response!!!!Even if I lived 10 life times I will be forever left with a bitter taste in my mouth concerning Vodacom and will NEVER recommend them as a service provider!!!!!!!!!! I suggest a refresher course on customer service from Management down!