Bad service, bad attitude

I lost my phone and the experience alone is the worst ever. Luckily i have insurance so i knew i would be assisted without hassle....or would I? The claim process was absolutely terrible, i had to pay premiums that was syppose to have been deducted monthly by vodacom for my insurance and by the time i placed my claim, vodacom's system issues became my problem! Okay fine ipaid because i needed my phone desperately, so i was sent to the closes vodashop to fetch my phone which was Ghandi Square JHB and oh did things go downhill from there. I was assisted by a lady called Neo, she has no customer service and treated me like ****. She literally told us that we should come back after her lunch hour when we have decided what we want to do. I can still see her sour face in front of me... Bottom line, i wish i never renewed my contract with Vodacom, the best network should stop focusing on giving out freebies and start investing in their employees, processes and systems. From A very disappointed client.