LM
Lesiba M
1 reviews | Active since Jan 2017
02 Feb 2021, 14:09
Bad Service! Bad After Sales Support!
What does one have to do to have their fibre fixed? I've been without connection for more than a week and have been waiting for your technician for 5 days now! Everytime I call in I get a different story. A new call is logged with a new/different department, with an SLA of 48hrs. I have waited multiple 48hrs at this point!
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
02 Feb 2021, 20:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 20:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team