Bad service

Item: Vodacom
Rating: 1
Author: Lerato M

Vodacom gave us the amount to pay so that they can change my mom's number from contract to prepaid.the reason for that was that the contract was on my late father's name and I paid it and sent them pop.they converted the number to prepaid but last week we received an sms from IDA attorneys to pay.the payment was done long time in March 2025 and my dad passed away in Feb 2025.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Oct 2025, 08:15

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply01 Oct 2025, 08:15

Official

Lerato M's updateReviewer Update

03 Oct 2025, 08:51

Vodacom I'm still waiting for your call or email, did you guys even investigate this?

Lerato M's update03 Oct 2025, 08:51

Reviewer Update

Vodacom I'm still waiting for your call or email, did you guys even investigate this?