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Prince M
1 reviews | Active since Aug 2020
23 Mar 2023, 21:54
Bad service
Vodacom customer service is appalling, even after you told them that I need to be connected for my studies and work. No one has responded to the emails no one could tell me their SLA to when such queries are logged . It has been off since Monday I logged a service request FTTH****SR***. There is no urgency there. Highly disappointed
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Vodacom's replyOfficial
24 Mar 2023, 07:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2023, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Prince M's updateReviewer Update
27 Mar 2023, 08:57Thank you, the issue was resolved
The technician check from outside and he advised that when my neighbour installed their fibre, those technicians disconnected my cable.
The technician check from outside and he advised that when my neighbour installed their fibre, those technicians disconnected my cable.
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Prince M's update27 Mar 2023, 08:57
Reviewer Update
Thank you, the issue was resolved
The technician check from outside and he advised that when my neighbour installed their fibre, those technicians disconnected my cable.
The technician check from outside and he advised that when my neighbour installed their fibre, those technicians disconnected my cable.