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Annelie I
1 reviews | Active since Mar 2015
03 Dec 2019, 17:50
Bad service
I agreed to upgrade my current contract through a third party company that dies this for Vodacom. They use RAM courier service and what a fiasco!!! I can't believe that Vodacom is not aware of this problem, which let's me think that they're quite happy to expose their customers through the shoddy service. Shame on you Vodacom!!! Surely you could take a bit more pride in your service? I've been waiting for 2 days to have my parcel delivered and at 17:49, I doubt that it will happen
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Vodacom's replyOfficial
03 Dec 2019, 18:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 18:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team