BAD SERVICE

i was at vodacom at mimosa mall in bloemfontein i was not impressed with the service at all from management. she refused to help me about my query telling me that is franchise and if i want to be assisted with queries i must contact the 082135 number. i just needed a letter to show that i blacklisted my phones with vodacom and itc reference numbers used correspond to the one on the system for my claim. i went to loch logan vodacom and i was assisted very nice without any hesitation with the same query. Manager was not friendly at all and just wanted me out of the store even the consultant told me not to come back to him for any queries again