Bad service

My contract was due for an upgrade and wanted to cancel the contract, but the staff member Joy Nkhize assisted me on 19 May 2023 and I decided to rather up grade with a laptop, before the application he mentioned that there is a backlog and I will receive it by the following week that would have been the 26 May 2023, on the 25th May 2023 I call the *** number to follow up on the deal and the person said that the they will receive stock the next day the 26 May 2023, today THE 30 May 2023 , went on line and chat with the app Tobi where on of the agent assisted me her name is Zinhle Danisa questions was ask and she rep**** that the is a back log and I said to her but the person at the call center informed me that the laptop stock will be in on the 26 May 2023, she said I must hold on and then the chat ended please assist me with the info when will I receive the laptop, that was all that I wanted to know not to be cut off if you don't know how to reply to my question.