Bad Service

I have been a customer at Vodacom for 23 years and never has the service been this bad, my fiber went off on Monday during the day and up till today it has not been sorted out. I work from home and need to buy data now, my neighbor has Vodacom fiber and his line is on. I phoned Vodacom Monday 3 times trying to get the problem sorted with no positive outcome and I was told a tech will be sent ou but still nothing yesterday I phoned again and gave reference number and suddenly there was no trace of Monday's call. I'm going for day 3 with no fiber when will we get the old Vodacom back the service is horrible.