MP
Marlene P
1 reviews | Active since May 2019
13 Sept 2023, 10:02
Bad service
I had an overdue account with Vodacom in 2022. The collections company advised they can arrange a settlement amount with Vodacom where I paid almost R8000. I advised them to cancel my contract. Two months ago they surprisingly handed me over again. I again paid a settlement and went through to Vodacom. The guy that assisted me told me my contract was already cancelled April 2022. They one big **** company
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Vodacom's replyOfficial
13 Sept 2023, 12:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Sept 2023, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Marlene P's updateReviewer Update
19 Sept 2023, 17:49For real? If my contract was already cancelled in April why did I had to pay again about 3 months ago. I am definitely going to change my network provider as just yesterday I got a demanding letter from the lawyers. Maybe I should post your reply and the demand letter on Facebook so that I can warn the public as to what they can expect from Vodacom.
MP
Marlene P's update19 Sept 2023, 17:49
Reviewer Update
For real? If my contract was already cancelled in April why did I had to pay again about 3 months ago. I am definitely going to change my network provider as just yesterday I got a demanding letter from the lawyers. Maybe I should post your reply and the demand letter on Facebook so that I can warn the public as to what they can expect from Vodacom.