Bad service

I got a new contract and to date, I have not yet been yet debited, went to the Vodacom Store in Sandton and the consultant told me she wouldn't know why my account was not debited I need to call.

I sent an email and got no response.

I called and was told they can't help me without the contract cell phone number,the sim card does not work. I also need to cancel the contract and pay it up, I spoke to Meresha Cedar and she promised someone would call me and assist to date I haven't received a call.

All I need is to cancel the contract and pay it up, can someone please assist me!