EASB
Elizabeth A S BENEKE
1 reviews | Active since Sept 2019
26 Sept 2019, 09:37
Bad service!! (Awaiting refund)
Very bad service from Vodacom call centre!!
I am a contract holder with Vodacom for many years. On 1.7.2019 I phoned in to cancel my one data modem ref 1#*** Although they confirmed that it was cancelled they still take my money. I phoned again on 11.9.2019 ref *** Masilo promised that I will be refunded within 7 working days. On 20th they take my money again.....!!!!
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Vodacom's replyOfficial
26 Sept 2019, 09:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 09:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Oct 2019, 12:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Oct 2019, 12:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team