Bad service at Vodcome 4U South Gate

On Monday 21 June 2021, I went to South Gate at a Vodacom 4U to enquire on how to port my number to this cell phone provider. On my arrival at the shop I went to the help/reception desk (to get my temperature taken before I walk in the store.) but there was no one there buy the desk. i then greeted the consultant close by to ask for assistance. i told her (Cynthia) what i as there for and she said I must go the another vodacom shop as she consultant assist me wasn’t in on. i asked her why she cannot help me or anyone here. She left and yell for someone else. She doesn't say anything, she walk away and left me standing at the door (and I am still waiting to get my temperature taken). I assumed that Cynthia asked someone else to assist me but to my surprise no one came to assist me. She consultant didn’t have customer but left me standing at the door, I asked her if she going to help or tell me the way forward but she did not answer I asked her again whether she is going to help and if I should wait at the door. (I was not sure whether to go in as my temperature was still not taken). She pointed at an empty chair and said set there. Another male customer walk in and she proceeded to help him first. While i was still seated with no help. I asked her for assistance again and she said I called a guy to help you but no one helped me. Cynthia took her own time with the customer she choose the help mind you that customer arrived after me. A moment later she asked for my contacted details, she completed the porting process without explaining anything to me then says I can go. I felt for bamboozled. She gives me attitude and as says ‘I’m done’, so then I ask for her manager and she refused and says she is done. I was so fed up with her behaviour. I tried to stay calm and be patient but her belligerent behaviour left me so disgusted and I had to report it. Is this the service Vodacom gives to its customers?