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Precious M
1 reviews | Active since Feb 2019
23 Feb 2019, 11:58
Bad Service at Vodacom Workshop-Dbn
I have been trying to get hold of the insurance department via telephone and email for a month but to NO AVAIL. Now I go to Vodacom workshop to enquire. Th service in that store is horrific.. no one is paying attention to the clients.. the numbet system call out is not being followed. And then I am told I have to pay for insurance because It will affect my profile as I have not gotten hold of the insurance company... What a bad service I have ever experienced.
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Replies (2)
Vodacom's replyOfficial
25 Feb 2019, 14:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2019, 14:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Mar 2019, 13:33Dear Precious,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and our attempts were unsuccessful, should you still require assistance with your query, please contact Finrite on *** (free call from Vodacom sim) or via email at ***
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and our attempts were unsuccessful, should you still require assistance with your query, please contact Finrite on *** (free call from Vodacom sim) or via email at ***
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 13:33
Official
Dear Precious,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and our attempts were unsuccessful, should you still require assistance with your query, please contact Finrite on *** (free call from Vodacom sim) or via email at ***
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and our attempts were unsuccessful, should you still require assistance with your query, please contact Finrite on *** (free call from Vodacom sim) or via email at ***
Regards,
Vodacom Consumer Website Team