Bad service at Vodacom waterfall Mall.

Good afternoon, i am hoping someone senior at Vodacom will be able to assist me with the BAD service i received from the Vodacom shop in rustenburg waterfall mall. I went to the Vodacom shop on wednesday 20th of feb 2019 with a police affidavit . Upon my arrival at the store, a lady consultant with lower teeth braces i forgot her name asked if i needed help, i explained to the lady that i need help replacing my contract sim card and prepaid phone insured via cell-sure by that time while i was busy explaining what happened she picked up/ answered her phone telling the person on the other line of the call that shes got a nice gossip for and she was busy laughing as if i'm not visible as a customer in front of her and as if this was not enough she answered the call again as she promised the person she will soon call back within few minutes shows that the person was eager for the gossip and cant keep waiting. now with the paper work she was supposed to fill for me she did not touch anything but asked to fill up each and every paper while she was busy with something else and she told me i have send to scan and email the insurance paperwork by myself without giving a reason why is she not doing it for me like any other customer.

now i have to pay for scan and email and i cant get hold of cell-sure.