Bad Service at Vodacom Repair center Canal walk

I went to vodacom repair center canal walk on Thursday looking for the iPhone 13 Pro Max. I was assisted by Anwar who seemed not to be intrested in sending through a contract application for me as he will only get an answer for porting the following day. I settled for not porting because I wanted the phone the same day but still there was another excuse about the computer being slow and not being able to submit my application. He than promised to keep the phone aside for me and I opted for porting my number since I was going to get the phone the following day anyway. He promised to hand my application to another consulted as he won’t be at work the following day. I recieved an email this morning that the application is submitted but no one called to let me know about my application as I was told I would get the phone today. I tried calling the store several times but no one answered. I then went to the store around 7. I was assisted by Breon who couldn’t give me any proper answer. He checked on the system and apparently my application is still “pending” and there’s nothing he can do as vodacom closes at 5. The application was done so early in the morning why didn’t anyone follow up on it? He said the application was handed over to Sergio who didn’t bother following up and updating me instead of driving up and down to canal walk every evening. His excuse was that they busy, it’s black Friday, they only help cumstomers who ard in the store. I was there and chased away because the consulted was too tired to do a contract. In my experience contracts don’t take this long to process, even porting to another numbef doesn’t take the whole night. I’ve done contract with cellc and telkom and they where quick and they where done after hours, unlike vodacom who closes at 5 for contracts. Why do you even open until 9pm if you simple can’t provide a service after 5pm. If this phone was available anywhere else I would have gladly got it somewhere else rather than this up and down to canal every evening.