BAD SERVICE @ VODACOM ONLINE

On Feb 1 i placed an online order for a laptop,i was tld they had stock and item would be delivered to me within 3-7 days. We are now on day 14, every time I call speaking to an agent and then being transferred to a manager I get the same excuse and promise. The order is waiting for dispatch, the matter is escalated!! I will call you shortly to provide an update.Ive not heard back from anyone of the employees since Feb 7th. They also do not have a call history so cannot confirm who the person was that i last spoke to. This morning spoke to Celeste Steenkamp await an update