Bad service at Vodacom Middelburg Mall Mpumalanga

<p>I upgraded my contract at Vodacom Middelburg Mall to a Samsung Galaxy J1 mini Smartphone on the 23rd October and I was not satisfied with the cellphones. On day two after the upgrade I went to Vodashop to reverse the upgrade and was told I can't do it. There's a seven day return policy. I've sent E- mails to customer services of Vodacom and got E- mails back that states that they are going to investigate this situation. One of the sales lady's told me she had a person that was not satisfied with his laptop, and reversed was done and he recieved a new laptop the sameday. I followed the right policy and they still refused to help me and there was no display phones avalible . The sales person, Nelly that done the upgrade was very agressive towards meand told me that it is not her problem I upgraded to this "****" phones! The assistant manager told Nelly to calm down and told her that she can't speak to a customer like that, she told Nelly to take the phones and fill in the forms that needed to be filled in to get a approval from the manager. The phones was taken by Nelly to be resolved and I was called the next day to go and fetch the phones. The feedback I got was, the owner of Vodacom said they can't do the reversal and I am still waiting for the letter from Vodacom Shop with the job number. </p>