Bad Service @ Vodacom #Menlyn #Brooklyn and #Wonderpark

What a boring service I got at Vodacom Menlyn.

I didn't know about 5days storage procedure until the 26 of March.

I lost my phone on the 6th and I managed to block it and call the insurance company(VodaSure) to replace it. They told me to go to the nearest shop and I went to Menlyn. Mamello did help me and found my ideal phone as for Huawei Y9 2019 was out of stock. They shown me Huawei Y9a and promised me they will keep it safe for me as I didnt have the access fee that time.

On the 25th I called in to double check with them my collection on the 26 of March. Mamello confirmed with me to come collect the phone.

On the 26th the phone is not there. She's now telling me about the procedures that she didn't explain to me on the 6th March. I wanted the manager and I spoke with the manager assistant on the 26 of March and she explained procedures for me and again promised me the phone will be available on the 29 March. I called in.. The phone is still not available yet I pay my premiums but not enjoying the benefits.

I don't like the service that I have experience as a customer. Waiting passionately to be treated like that.

Hope this will end as I like Vodacom. I have 1 year 6 months with them not having problems.

The unforseen circumstances made me see how cruel the people can be.

Head Office please help me get my phone.