bad service at Vodacom mega city

I am contracted with vodacom and recently went to the Mega city Vodashop to upgrade my device. I initially considered accepting the Sony Z5, but decided against it as the fee exceeded sponsored billing quota. I then requested the more affordable Sony M4 aqua. I enquired about how long the phone would take to arrive, the consultant informed me the phone would not take more than 2days. I waited for the phone to be delivered for over a week. I explained to the consultant that I really couldn't wait for too long. I needed the phone for work and would be leaving soon and without the phone I wouldn't be able to work. With my vacation now over with work waiting for me, I went back to the store and requested to speak to the manager as the situation was now affecting my ability to do my job. I explained my predicament to the manager and my dissapointment with the consultant for not informing me about the delays, giving me time to look for another service provider. I explained that I was leaving and desperately need a phone just to be able to do my job. I told her that I needed a phone, and she (manager) said she had no phones to offer and I just had to wait cos I was just making noise.